Everything you need to know...
SHIPPING & RETURNS
When will I receive my order?
The regular processing time is up to 2 business days. Once your order has been shipped, you will receive a confirmation email with a link to track your order. The delivery time may differ depending on the destination country.
For more information, please view our shipping policy.
Which countries do you ship to?
We offer shipping to the following countries:
- United Kingdom
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- International: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States
How much duty and tax will I pay?
The amount of duty and tax you will need to pay depends on various factors, such as the country of delivery, order value, and product type.
International shipping charges will be calculated at checkout based on delivery country. All payable duties and taxes will be displayed at check-out.
What is your return policy?
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 14 days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached.
- Health and hygiene laws restrict the return of swimwear and jewellery pieces.
- Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
To start a return, you can contact us at info@velvetpinkbanana.com.
For more information, please view our refund policy.
When will pre-orders ship?
The estimated shipping date is noted for each pre-order item on the product page. You will also receive a confirmation email as soon as the package is shipped.
You will be charged when you place your order.
PAYMENTS
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- Maestro
- American Express
- Apple Pay
- Google Pay
- PayPal
- Klarna
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
CONTACT
Still have questions? Please email us at info@velvetpinkbanana.com.